Shipping policy

DELIVERY:

Your Efek order will be packed by hand, with love, and dispatched within 1-2 working days from Milano, Italy.

We ship with our partners at Italian Post to ensure your order will arrive quickly, safely and smoothly. If you experience any issues, please send us an e-mail (hello@efekstudio.com).

You can choose to have your order with Efek box and Efek pouch together (we suggest this option for your gifts) otherwise only with Efek pouch.

> ITALY

Milano, Same-Day Delivery (via Glovo bike or pony where possible) // €10

Collection from our Studio in Milano // Free

Italy Next Day Delivery for mainland // €10.5 in Efek box , €7.5 in Efek pouch

Italy 2 Days Delivery for islands ( Sicilia, Sardegna) // €10.5 in Efek box , €7.5 in Efek pouch

Free shipping for orders above €250.

> EU:

Shipping to the EU // €10.5 in Efek box , €7.5 in Efek pouch

Free shipping for orders above €250.

> UK:

Shipping to the UK // €20 in Efek box , €€18 in Efek pouch.

> US and Canada:

Shipping to the US and Canada // €20 in Efek box , €18 in Efek pouch (around $23/20 at current exchange rates).

> REST OF WORLD:

Shipping // €20 in Efek box , €18 in Efek pouch

Please note this does not include any applicable duties and import taxes in your destination country. See further information below.

CUSTOMS DUTIES & IMPORT TAXES:

Shipments to destinations outside of the EU may be subject to import duties and taxes, depending on your location. We are unable to cover taxes and duties for orders to other destination countries, and these will be your responsibility. Please contact us (hello@efekstudio.com) for more country-specific customs charge information.

MADE TO ORDER:

For pieces that are made-to-order, please allow approximately 21 working days before your order can be shipped.

ENGRAVING:

For pieces that are engraved, please allow approximately 10 working days before your order can be shipped.

SOLID GOLD JEWELRY

Our gold jewelry is custom made just for you. Kindly allow 2-3 weeks for us to make and ship your jewelry. If you need something quicker than this, please email us directly at hello@efekstudio.com so we can provide expedition information.

Gold orders are final sale and cannot be exchanged or returned.

The price of gold fluctuates daily. Our prices are based on the current value of gold.

RETURNS:

In the unlikely event that you are unhappy with your purchase, we are happy to exchange or refund items within 14 days of delivery. We regrettably do not accept returns on earrings according to best practice hygiene standard, nor do we accept returns of any made-to-order, engraved or solid gold pieces.

Please email us (hello@efekstudio.com) for returning your goods.

If you would like to return an item, you are responsible for return shipping costs. When posting your return, please include the text “return shipment to origin” on the outside of the parcel to ensure the goods are not held in customs.

Please contact us (hello@efekstudio.com) if you would like any information about a particular jewellery piece you have seen or to arrange an appointment at our Efek studio, Milano.

We do not store credit card details nor do we share customer details with any third parties.

Efek Studio // 2022 // Milano