How can we help?

FAQ

Ordering

What size of ring should I buy?

EFEK rings are adjustable, unless mentioned. Yet you can still order your size (not adjustable) and personalize your rings. Send us a mail to hello@efekstudio.com for any requests.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

What is EFEK refund policy?

EFEK accepts the return of unworn and unused items in their original condition and packaging within 14 days of order receipt, for store credit. Please contact us hello@efekstudio.com to begin the returns process.

This policy strictly excludes items to which a discount code has been applied, sale items, and items made-to-order or customised in any way, including all solid gold items.

Online purchases can only be returned for exchange via post, to EFEK Studio in Milano.

EFEK cannot be held liable for return parcels that are lost. In turn, we require returning the parcel using tracking.

With a store credit, we will communicate via email to confirm once this has been processed.

Get in touch

Have questions about your order, or a general enquiry?